FAQs

Of course, by appointment. We're a working warehouse, not a shop, and most days we're out delivering or packing orders for courier deadlines, so we ask that visits are planned in advance.

Contact us and let us know which pieces you'd like to see. Most of our stock is pre-packed in the warehouse rather than on display, so we'll unpack your pieces and have them ready for you. We'll send the address with your booking confirmation.

Can't make it to Byron? Ask us for a video of your piece instead.

Yes, collection from our Byron Bay warehouse is free. Message us before you order and we'll set it up, refund any delivery charge and book your pick-up time. Collection is at your booked time only, as we're often out on deliveries. Saturday collections can be arranged.

Yes. Rates for metro and most regional areas show at checkout.

Remote areas (regional WA, NT and far north QLD) can't easily be calculated at checkout, so message us the items you'd like (name and quantity) and your postcode for a personal quote. Freight to remote areas is charged by our courier partners and costs a lot more, especially for large pieces like sofas and consoles. Collecting from a Perth or Darwin depot, or using a business address, can save you a lot.

For bigger orders, delivery to a business or commercial address (a workplace, shop or industrial area) or collection from the courier's depot is often much cheaper than a residential address. Home offices and home-registered businesses count as residential. Ask us and we'll quote both options.

Courier orders ship every Tuesday and Friday and usually arrive 1-4 business days later on the east coast. Larger pieces (sofas, daybeds, sun loungers) go with removalists, who collect weekly and deliver within about 4-7 days.

Couriers can't book a set delivery day, but you'll receive tracking and an estimated delivery date. All deliveries have authority to leave (ATL) and are left in a safe place, so you don't need to be home.

Our pieces are hand-crafted in small batches and arrive by container every few months. Our best-selling styles usually sell out weeks, sometimes months, before the next shipment lands, so we recommend pre-ordering to secure your piece from the next arrival. We dispatch all pre-orders as soon as possible once the container lands.

Our last shipment for 2026 is due to land mid-November, and we allow until the end of November for shipping delays at this time of year. It was 25% sold before it even left, so it will sell quickly. Please note: arrival dates are estimates and outside our control.

All our bedheads come in Queen and King. Our best-selling styles, Lembongan, Gili, Ampat, Sumba and Penida (almost sold out), also come in Double.

Every piece is hand-crafted from natural rattan and timber, so each one has its own colour tones, variations and grain. It will always be the same style and tones as the photos shown. These natural differences are part of each piece's unique charm, not imperfections.

Yes, fully assembled. No flat-pack, no allen keys.

Only pieces marked 'outdoor', such as our sun loungers, are made for full weather. Most other pieces, including indoor rattan, are fine on a covered verandah but not in rain or direct sun.

It arrives by email within minutes of signing up and is valid for 7 days on your first order. Check your junk or promotions folder, as it often lands there. Still nothing? Message us and we'll find it for you.

Please note: this offer is finishing soon, so enjoy it while it lasts.

Message us as soon as you can and we'll do our best to update it before it ships. We dispatch on Tuesdays and Fridays.

We're so sorry if this happens. Occasionally couriers don't take the care we would if we could deliver to you personally.

As soon as you unpack, please email narelle@spirit-trader.com with your order number and:

• photos (and video if possible) of the damage, both wide and close-up
• photos of the packaging before it's unwrapped
• a photo of the address label

We'll lodge a claim straight away and arrange a suitable discount or replacement for you.

Full-priced online orders can be returned for a refund, exchange or credit within 7 days, unused and in original packaging. Sale items are final unless faulty. Contact us first for a return number.