Shipping policy

FURNITURE / OVERSIZED SHIPPING

Free Click & Collect is available from our Byron warehouse.

We currently subsidise all external shipping rates charged by our courier and removalist partners.

Courier orders are dispatched twice weekly, on Tuesdays and Fridays. Single or smaller items.  Please note, couriers will not call in advance and items will be left safely if no-one is home.  Follow tracking details provided to see when your order will arrive.

Larger orders or heavier / oversized pieces may travel with a specialist removalist, usually once weekly depending on their schedule.  They don't use automated tracking systems but will call in advance to share their estimated delivery day.

Shipping rates are based on the size and weight of your order and delivery postcode. We provide simple automated rates at checkout, but if your rate seems unusually high, email us at narelle@spirit-trader.com and we’re happy to investigate options for you. Metropolitan rates include city suburbs postcodes, Central Coast NSW and Gold Coast suburbs. 

A commercial/business delivery address can sometimes significantly reduce courier costs by avoiding residential surcharges. We'll contact you if this may help save on rates.

Remote and regional deliveries may require a custom quote, which we'll provide for approval before dispatch. We’re also happy to provide a shipping quote before you purchase.

Want a shipping estimate before ordering? Send us your postcode and the pieces you're considering and we're happy to check it for you. narelle@spirit-trader.com.

Rates are calculated for one delivery, if your order includes pre-order pieces they will all be shipped together unless other timings are preferred.

AUTHORITY TO LEAVE

Deliveries are Authority to Leave (ATL). If no one is home, your order will be left in a safe place; otherwise, re-delivery charges from the carrier may apply.

Please send us any special delivery instructions in advance. Couriers generally cannot call ahead or guarantee a specific delivery date or time, although estimated delivery information and tracking will be provided where available. Specialist removalists may not provide automated tracking.

Before ordering, please check access to your home, including doorways, entrances and staircases, against the dimensions of your furniture. We cannot accept furniture returns due to inadequate access.

DISPATCH TIMINGS

Courier orders are dispatched Tuesdays and Fridays, with larger removalist deliveries scheduled according to their weekly runs.

Need something sooner or have specific timing requirements? Email narelle@spirit-trader.com and we'll see what we can arrange.